Help Desk Associate
Job Type: IT
Help Desk Associate
Exciting opportunity for a Help Desk Associate to work for an established, leading global company!
What You’ll Get:
The Help Desk Associate will work in a dynamic culture and receive a competitive compensation. They will be a part of a supportive team environment with an international company of 60+ years, 90,000+ employees, and over 10,000 locations in more than 25 countries.
What We Want:
Do you like to solve problems? Are you a team player? We want to hear from you! Preference will be given to applicants with an Associate Degree and 3-5 years help desk experience. As the Help Desk Associate, you have an analytical mind and are meticulous about details. You excel at communication, time management, and always put the customer first! For an extra leg up, you have experience using Radiant and VeriFone.
What You’ll Do:
As the Help Desk Associate, you will receive and resolve problem tickets. You serve as the first point of contact for internal customers seeking technical assistance over the phone. You will perform remote troubleshooting through diagnostic techniques, determine the best solution, and resolve issues to avoid further escalation. You will accurately document each problem and its resolution. You will always provide timely, customer-focused follow up.
Who We Are:
Innovative Talent Solutions is an established firm with over 20 years of combined experience in the staffing industry. ITS is a firm companies, candidates and employees trust. Job seekers depend on ITS to start and finish their job search because we make it priority to get to know our candidates, bringing out the best in them and finding the ideal position for their skills and expertise.
“The dedicated staff at Innovative Talent Solutions is determined to place candidates in a position where they can excel and make an impact in the workplace. They act as a mentor during the interview and hiring process. Once ITS places you in a position, they continue to monitor your progress with weekly check-ins. I am employed at an outstanding company thanks to ITS.”- Amanda W.
Innovative Talent Solutions (ITS) is an Equal Employment Opportunity (EEO) employer and prohibits employment discrimination for employees and applicants based on, but not limited to, age, race, color, sex (including pregnancy, gender identity, and sexual orientation), national origin, religion, disability, or protected veteran status.